Welcome to The Thryve Clinic, a professional skin and wellness clinic providing advanced facial treatments, skin rejuvenation and lymphatic drainage services in London. These Terms and Conditions outline our booking policies, payment requirements, cancellation rules and client responsibilities.
By booking an appointment with The Thryve Clinic, you agree to the policies listed below. These measures ensure a smooth, safe and professional experience for all clients and help us maintain high standards of service.
1. Deposit Policy
A deposit is required to secure all appointment at The Thryve Clinic.
1.1. Non-Refundable Deposit
A non-refundable, non-transferable deposit of £30 is required to secure all bookings at The Thryve Clinic. This deposit will not be refunded under any circumstances, including cancellations made with more than 48 hours’ notice.
Your deposit will be deducted from your remaining balance on the day of treatment.
1.2. Clinic-Initiated Cancellations
If The Thryve Clinic needs to cancel or reschedule your appointment, your deposit will be either:
- refunded in full, or
- transferred to a new appointment date of your choice.
2. Cancellation Policy
To protect appointment availability and maintain fairness for all clients, the following cancellation terms apply:
2.1. Cancellation Charges
- Cancelling more than 48 hours before your appointment will result in loss of your deposit only.
- Cancelling less than 48 hours before your appointment will incur a 50% cancellation fee of the treatment price. Your £30 deposit will be deducted from this amount and any remaining balance will be charged accordingly.
- Cancelling less than 24 hours before your appointment will incur a 100% cancellation fee of the full treatment price. Your £30 deposit will be deducted from this amount and any remaining balance will be charged accordingly.
2.2. Rescheduling Appointments
Rescheduling requests must be made at least 48 hours before your appointment. Requests made within this window will not be accommodated and the following charges will apply:
- Rescheduling requests made less than 48 hours before your appointment will incur a 50% cancellation fee of the treatment price.
- Rescheduling made less than 24 hours before your appointment will incur a 100% cancellation fee.
These policies ensure that our practitioners can manage their schedules efficiently and offer appointment availability to all clients.
3. No-Show Policy
Clients who fail to attend their appointment without notice will be charged a 100% no-show fee. This fee covers the reserved time and resources allocated to your treatment.
4. Lateness Policy
We kindly ask all clients to arrive on time for their appointment.
- A 10-minute grace period is offered.
- Arrivals more than 10 minutes late will be charged a £50 late fee and may forfeit their appointment.
- If the appointment cannot be completed due to lateness, the full 100% treatment fee will still apply.
This ensures that appointments run smoothly and other clients are not affected by delays.
5. Payments
- All outstanding balances must be paid before or on the day of treatment.
- We accept card payments and bank transfers.
- Full payments for treatments are non-refundable but may be transferred once with more than 72 hours’ notice, at the clinic’s discretion.
6. Packages
6.1. Payment
All packages must be paid in full at the time of booking. No sessions within a package will be scheduled until full payment has been received.
6.2. Refunds and Transfers
Packages are non-refundable and non-transferable under any circumstances, including unused sessions.
6.3. Expiry Policy
Packages must be used within the following timeframes from the date of purchase:
- Packages of 5 sessions must be used within 6 months.
- Packages of 10 sessions must be used within 12 months.
Any sessions remaining after the expiry date will be forfeited with no refund or compensation issued.
6.4. Scheduling
Clients may schedule sessions at their own pace within the validity period, provided the preferred appointment times are available. All bookings remain subject to practitioner availability. The Thryve Clinic cannot guarantee specific time slots and recommends booking sessions in advance to avoid expiry.
6.5. Cancellations, No-shows and Lateness
Individual sessions within a package are subject to the same cancellation, no-show and lateness policies as standard appointments.
6.5.1. Cancellations
Cancelling a package session more than 48 hours in advance will not result in forfeiture, and the session will remain available within your package validity period. Cancelling with less than 48 hours’ notice will result in that session being forfeited and deducted from your package.
6.5.2. No-Shows
Failure to attend a package session without prior notice will result in that session being marked as used and deducted from your remaining package balance. No refund or replacement session will be offered.
6.5.3. Late Arrivals
A 10-minute grace period applies to all package sessions. Arrivals more than 10 minutes late may result in a reduced or forfeited treatment. Where the appointment cannot be completed due to lateness, the session will be deducted from your package in full.
6.5.4. Rescheduling
Rescheduling requests for package sessions must be made at least 48 hours before the appointment. Requests made within this window will not be accommodated and the following charges will apply:
- Rescheduling requests made less than 24 hours before your appointment will result in the session being deducted from your package in full.
- Rescheduling requests made less than 48 hours before your appointment will incur a 50% session fee.
7. Pricing & Updates
Treatment prices may change at any time. Clients will be charged the price listed at the time of booking.
8. Mobile Appointments and Travel Fees – Thryve Concierge
Please note that all mobile appointments must be paid in full at the time of booking. Unpaid bookings will not be held and the appointment slot will be released.
8.1. Complimentary Travel Zones
The Thryve Clinic provides complimentary travel for mobile appointments within the following areas:
- Canary Wharf, Blackwall, Poplar, East India, Leamouth, Canning Town, Lansbury, Aberfeldy. Bow Creek, South Quay, Isle of Dogs, Cubitt Town, Trinity Buoy Wharf, Shoreditch, Bethnal Green, Stepney, Whitechapel, Hackney, Greenwich, Blackheath, Shadwell, Limehouse, Deptford, Hoxton, Canonbury, Clerkenwell, City of London.
8.2. Travel fees for Areas Outside the Complimentary Zones
Appointments outside the complimentary service radius are subject to a travel fee. This fee reflects travel time, parking equipment transport and operational costs. Travel fees are charged per appointment and are applied as follows:
- 2-5 miles: £25
- 5-10 miles: £35
- 10-15 miles: £50
- 15 miles+: £70+ (quoted individually based on distance and travel requirements)
8.3. Additional Charges
Where applicable, the following may be added to the travel fee:
- Parking fees
- Congestion or ULEZ charges
- Building access fees (e.g., private estate visitor charges)
Clients will be notified of any additional costs prior to confirming their appointment.
8.4. Appointment Eligibility
Mobile appointments are subject to practitioner availability and may require specific booking times to allow for travel. The Thryve Clinic reserves the right to decline mobile appointments where travel is not feasible or where conditions do not meet clinical standards (e.g. unsuitable environment for treatment).
8.5. Packages and Travel Fees
Travel fees apply to each session within a package unless agreed otherwise in writing. Travel fees must be paid at the time of booking or alongside the session payment.
8.6. Client Responsibility
Clients are responsible for ensuring that parking and access arrangements are available and communicated in advance. Delays caused by client-side access issues may reduce treatment time or result in appointment cancellation in line with our standard cancellation policy.
9. Consultations & Medical Requirements
9.1. Consultation Requirement
All new clients must complete a full consultation, including medical history and consent forms, before treatment.
9.2. Patch Testing and Medical Clearance
Some treatments require a patch test or medical approval.
Where a patch test is required prior to treatment, clients will be advised of this at the time of booking. Patch tests must be completed no less than 48 hours before the scheduled treatment appointment to allow sufficient time to assess any reaction.
Clients who fail to attend their patch test appointment, or who do not complete their patch test within the required timeframe, will be unable to proceed with their treatment. In these circumstances, the appointment will be cancelled and the deposit will be forfeited in line with our standard cancellation policy.
If you have previously undergone a patch test at The Thryve Clinic, please note that a repeat patch test may be required if a significant period of time has passed or if your medical history has changed. Our practitioners will advise you on this at their discretion.
10. Medical Suitability & Right to Refuse Treatment
For your safety, The Thryve Clinic reserves the right to refuse or postpone treatment if:
- contraindications are present
- pre-treatment advice has not been followed
- medical conditions are undisclosed
- recent procedures may interfere with treatment
- the practitioner determines that the treatment is unsafe
If treatment cannot proceed for these reasons, the deposit will be forfeited.
11. Pre-Treatment & Aftercare Responsibilities
Clients must follow all pre-care and aftercare instructions to ensure safe and effective treatment outcomes. The clinic is not responsible for complications or suboptimal results caused by failure to follow this guidance.
12. Results Disclaimer
Individual treatment results may vary due to differences in skin type, lifestyle and biological response. While The Thryve Clinic aims to achieve optimal outcomes, results cannot be guaranteed.
13. Photography & Medical Documentation
Clinical photography may be taken for safety and documentation purposes. Images will not be used for marketing without your explicit written consent.
14. Data Protection & Privacy
The Thryve Clinic is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The personal and medical information you provide is collected solely for the purposes of delivering safe and effective treatment, maintaining accurate clinical records, and fulfilling our legal obligations.
Your data will not be shared with third parties without your explicit consent, except where required by law. Clinical photography is stored securely and will not be used for marketing purposes without your written consent, as outlined in our Photography & Medical Documentation policy.
For full details on how we collect, store and use your personal data, please refer to our Privacy Policy.
15. Social Media & Client Confidentiality
The Thryve Clinic respects the privacy of all clients. Clients are asked to be mindful of the privacy of other individuals when on clinic premises and to refrain from photographing or filming other clients or staff without explicit consent.
Where clients choose to share their own treatment results or experiences on social media, The Thryve Clinic asks that this is done responsibly and respectfully. The clinic cannot be held responsible for outcomes perceived negatively as a result of content shared publicly by clients.
The Thryve Clinic will not share, repost or reference client content without prior written consent.
16. Age Policy
Clients must be 18 years or older to receive treatment at The Thryve Clinic. Proof of age may be required.
17. Liability
The Thryve Clinic is not responsible for:
- adverse reactions caused by undisclosed medical conditions
- failure to follow aftercare instructions
- complications due to external factors
- inaccurate or incomplete information provided by the client
By booking, you confirm that all information given is truthful and complete.
18. Force Majeure
The Thryve Clinic will not be held liable for the cancellation, delay or disruption of appointments caused by circumstances beyond our reasonable control. This includes but is not limited to extreme weather conditions, natural disasters, public health emergencies, utility failures, or the sudden illness of a practitioner.
In such circumstances, The Thryve Clinic will endeavour to notify affected clients as soon as reasonably possible and will offer either a full refund of any deposit or payment made, or the option to reschedule at a mutually convenient time. No further compensation will be owed in these circumstances.
19. Complaints Policy
The Thryve Clinic is committed to providing a high standard of care and service. If you are dissatisfied with any aspect of your experience, we encourage you to raise your concern as soon as possible so that we can work to resolve it.
Complaints can be submitted in writing to hello@thethryveclinic.com. We aim to acknowledge all complaints within 48 hours and provide a full response within 14 working days. All complaints are treated confidentially and reviewed fairly. Where appropriate, we will take steps to prevent recurrence and improve our service.
The Thryve Clinic 